Stateside, following his Jeff Zucker enforced switch, Jay Leno is back where he belongs and kicking Letterman`s butt in the ratings. Why?
Likeability. Leno is simply a more likeable guy than Letterman, who always comes across – to me at least, as a smartarse. I`m sure he`s a prefectly nice person – maybe – but that`s the perception I have based on what I see. And we make those kind of perception-based judgements about people we don`t really know all the time.
In the business of sales we meet all sorts of people at networking events and we make a judgement on whether we like them or not very early on when we first meet them. And when we come to choose a supplier for our business, sometimes we will go with the higher quote simply because we don`t like the other guy that much.
Politicians are perhaps more aware of this than anybody else. Except actors of course!
Here in good old blighty, we`re going to have a General Election soon and if it were based solely on personality, then David Cameron would win hands down. Gordon Brown should be extremely grateful that it isn`t as he has no discernible personality of his own. [And someone please tell him to stop smiling - it looks fake. Cos it is fake.]
Looking over the herring pond, Nancy Pelosi I find extremely irritating, a sort of American Margaret Thatcher only with more arrogance. Sarah Palin I like, probably partly because I hate to see people getting picked on by the big bully boys of the media. [What is it that they`re so scared of, huh?]
Why is it that some people are more likeable than others? Why do we like the people that we do? Particularly those that we`ve never met!
Because we think they`re like us.
People like people like themselves and if you want people to like you, you have to realise that each of us starts out with a unique personality that has an inbuilt likeability factor. And some will need more work than others to increase that likeability factor.
Think for a moment about the people you don`t like. Think about what it is about them that you don`t like. Chances are those things will be qualitites that you yourself do not posess.
Also, people don`t like people who dislike them. I`m sure we`re all familiar with the admonition to love our enemies but it doesn`t say anything about having to like `em! If someone disagrees with me, fair enough. If they attack me, they are doing themselves no favours in the likebility stakes. Essentially they are saying, I don`t want you to like me, in which case fine, I won`t!
If you are attacked, your natural reaction is either to attack in return, add that person to your Hate List or both. Successful people realise that they need to minimise the amount of people that they “turn off” them.
Popularity isn`t everything but it`s a vital component to any form of success and if you`re not very popular, cahnces are that`s because you`re very likeable. And likeability is based on two basic concepts – being genuine & trustworthy. And it ties into the subject of Rapport, which I deal with in chapter 21 of my book.
If people perceive you as being a “What you see is what you get” kinda guy, if they feel that you have enough internal integrity to mean that they could trust you, then you are more likely to be liked. And as a sales person, you can see the advantages of this straight away. Maybe that`s why the other guy`s succeeding where you`re failing. If you`re succeeding, then make sure you pull ahead of the field. That finish line is closer than you think!
So let`s ummarise what it means to be likeable. Which of these applies to you?
We like the people that we think are like us
We like people who like us
We like people who come across as real and genuine
We like people who make us feel better about ourselves
We like people who add something to our lives
We don`t like people who always take & never give
We don`t like people who bring us down
We don`t like like people who put on an act
We don`t like people who dislike us
We don`t like people who aren`t like us
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